Need a tow? Start with these five details.
A clear location, vehicle details, and a destination make the first conversation easier.
Start with the pickup
Send the exact address or a map pin. On a divided road, include your direction of travel and the nearest exit or landmark. If you are in immediate danger or someone is injured, call 911. Do not use your phone while driving.
Describe the vehicle
Provide the year, make, model, and whether the vehicle starts, rolls, or steers. Mention all-wheel drive, electric power, low clearance, collision damage, missing keys, or wheels that will not move. These details help dispatch assess equipment needs.
Explain access
Garage height, gates, a tight driveway, or a vehicle parked against a wall can change the pickup plan. Share the entrance, level, and posted clearance if you can check them safely.
Choose the destination
Give dispatch the complete delivery address and ask the destination about receiving the vehicle. If you need a repair option, M&A Auto Repair & MD State Inspection is our repair partner. You may choose any agreed destination.
Confirm before authorizing
Ask about availability, the estimated arrival, the quote, and potential additional charges. A submitted request is an inquiry until dispatch confirms it. Keep your phone available for updates.
AI tools assisted in preparing this guide. It is general information, not a vehicle diagnosis or a substitute for manufacturer instructions or dispatch advice. AI & automation disclosure